Refund policy

OUR RULES AND PROCESSING OF REFUND

              RETURN/EXCHANGE :


We have a 7-day return/exchange policy, which means you have 7 days after receiving your item to request a return/exchange.

To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please, thoroughly inspect your items upon receipt and notify us of any issues. The buyer is responsible for covering the cost of shipping the item back to us.

To start a return/exchange, please contact us at help@onemillionbaby.com. 

If your return/exchange is accepted, we’ll send you  instructions on how and where to send your package. Items sent back to us without first requesting a return/exchange, will not be accepted. Ship the package back within 2 business days from the moment your return request is approved.

You can always contact us for any return/exchange question at help@onemillionbaby.com.


DAMAGES and ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


EXCEPTIONS / NON-RETURNABLE/ NON-EXCHANGABLE ITEMS
Certain types of items cannot be returned/exchanged becouse for sanitary reasons. As you can understand it is such personal products as Сorset dresses, Сorset jumpsuits, all kind of Tops, Bodysuits. 

We also do not accept returns/exchanges for:

- Black Friday sales are considered final and are not eligible for return/exchange or store credit.

- FINAL SALE refers to products with special discount. This products are marked "SALE" in our site. These orders are not eligible for returne/exchange or store credit. 


Unfortunately, we cannot accept returns/exchanges on sale items or gift cards.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

We inspect all returns and if we determine that an item has been used or is no longer in suitable condition, we reserve the right to refuse the return and require you to cover the cost of shipping the item back to you.
Please provide us with the tracking number after shipping so that we can easily locate the package in our warehouse, failure to do so may result in delay in processing your return.

 

                          STORE CREDIT:

Returns will be issued as STORE CREDIT ONLY.
Store credit will be issued after we receive and inspect the returned item. Shipping costs are non-refundable.
Please note that a shipping fee will be charged for each item returned, regardless of whether or not free shipping was offered. The fee varies based on your location. Processing of returns typically takes 2-5 business days.
We do not issue a refund to cards or the original payment method, store credit is the ONLY option for returns.


 

                         CANCELLATION: 

An order can be canceled within 24 hours after placing an order. 

To cancel an order, please reach out to our customer support team via email at  help@onemillionbaby.com.
Cancellations can be made through email only.
If your order has not been shipped and processing takes longer than 10 business days, please promptly contact customer support to request a cancellation. However, if the order has already been processed by warehouse and/or shipped, you will need to wait for the tracking number.
If the item(s) in your order are out of stock, we can process a refund to the original payment method.